How do I report technical issues with the site?

Encountering technical issues can be frustrating, and we're here to help resolve them as quickly as possible. If you experience any technical difficulties while using RentAFriend.com, whether it's with our website or mobile app, we have a couple of straightforward ways for you to report the issues.

Steps to Report Technical Issues:

Email Support: The most direct way to report an issue is by sending an email to support@rentafriend.com. Please provide as much detail as possible, such as the nature of the issue, any error messages you might have received, and the steps leading up to the problem. Screenshots can also be helpful.
Contact Us Links: You'll find "Contact Us" links at the bottom of most pages on our website. Clicking this will guide you to a form where you can describe the issue and submit it for review.

What to Include in Your Report:

Type of Device: Are you using a desktop, tablet, or mobile phone?
Description of the Issue: The more details, the better. This will help us resolve the issue more quickly.
Screenshots: If possible, include screenshots that show the issue you're experiencing. This can often be extremely helpful for our technical team.

After You Report:

Response Time: We aim to acknowledge all technical issues as quickly as possible, usually within 24-48 hours.
Updates: Depending on the issue, we may contact you for further information or to let you know that the issue has been resolved.

We appreciate your patience and understanding as we work to fix any technical issues you encounter. Your experience on RentAFriend.com is important to us, and we are committed to making the platform as user-friendly and reliable as possible. If you have any further questions or concerns, don't hesitate to reach out to our customer support team.